Returns & Exchanges
At ISOtunes, we stand behind the quality of our hearing protection and offer a 30-day money-back guarantee on all purchases made directly through our website. If you are not completely satisfied with your electronics, we will facilitate a return or exchange for a full refund of the purchase price.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Return Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include inside the package.
Securely Package Items
Place the product in its original packaging with all included accessories and cables, ensuring the box is taped securely for transit.
Receive Refund or Exchange
After our warehouse inspects the returned unit, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing